XM withdrawal cancelation

They refund my bank account and took my money back.
I’ve mailed them several times to find an explanation but nothing at all.
XM account no 49039506. ![Screenshot_2019-10-04-19-43-52-32_dc00545bd3b8828f033a02ac25b2d36d|230x500]

I don’t think you should leave your account number here for security reasons. Have you tried ringing them? Good luck I hope you resolve it.

So you mean they steal from you or there is something else anyway ? Cause I am kinda lost completely here. Please do make it matter totally and completely. What it gives to make it possible, I do not see it happening. Maybe you broke some rules or so.