Hi everyone,
I’ll be out of the office till January 6, 2014. However any questions on this thread will be answered by other members of our team.
If it’s urgent, please contact our Client Service Team via by phone +44 20 7426 2900, via live-chat or on email. Our dedicated client services team is fluent in our platform as well as 14 languages.
Wishing you a Merry Christmas and a happy new year!
Alex
Alexander Chadwick
Alpari (UK) Representative
Dear trader,
There are a number of changes to our product trading times on Monday 20 January for the Martin Luther King US public holiday. Please view the tables below for full details.
All times are MetaTrader server time (EET).
Alexander Chadwick
Alpari (UK) Representative
Dear trader,
Please be aware that due to Presidents’ Day (George Washington’s birthday) in the US on Monday, 17 February 2014, trading hours will be affected for the following products:
Alexander Chadwick
Alpari (UK) Representative
Dear trader,
As a result of the recent MetaTrader 4 (MT4) Build 600 upgrade implemented by MetaQuotes, the folders within the MT4 folder have moved. In addition, the MQL4 language has changed, and this may have interfered with your installed Expert Advisors (EAs) and indicators.
As a result of this upgrade, you should firstly save your EAs and indicators in the new folder location, which is: MT4 > MQL4 > Experts/Indicators.
Secondly, you will need to align your EAs and indicators with the new language to ensure they are fully functional on the updated MT4 platform. To do this, there are two options:
Option 1: Contact your EA provider if you do not have the source code available and request an updated version of the EA.
Option 2: If you have written your own EAs or you do have the source code available, please follow these steps:
• Navigate to Tools > MetaQuotes Language Editor – a new window will appear
• Navigate to View > Navigator – the Navigator box will appear in this window (if not shown already)
• Double-click on the EA/indicator you would like to use and update – the relevant EA script will appear in the main window
• Alternatively navigate to File > Open to locate the relevant EA/indicator source code saved on your computer
• Click on Compile in the toolbar on top of the main window (or navigate to File > Compile) – a message will appear in the Toolbox window at the bottom
• Once this has completed and there are no error messages displayed you will need to close and reopen MT4 – your EAs and indicators should now be ready to use
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
A number of trading hours are affected between 9 and 30 March 2014, due to the start of US daylight saving time (DST) on Sunday, 9 March 2014.
Please also note that our daily charts based on the New York closing prices at 22:00 GMT will be out of alignment with the New York market close (at 17:00 EST) during this time. Once European DST starts on Sunday 30 March, daily charts will again coincide with the New York market close.
Please see below for full details.
MT4/MT5
Please note that trading hours for all the following products will close at 23:00 on Friday 14, 21 and 28 March.
All times are MetaTrader server time (EET).
Currenex
All times are in GMT.
On Sunday 9, 16 and 23 March, forex, gold spot and silver spot opening times will be affected. On these days, forex will open at 21:00, while gold spot and silver spot will open at 22:00.
On Friday 14, 21 and 28 March, forex, gold spot and silver spot close times will also be affected. On these days, all three products will close at 21:00.
All opening and closing times return to normal on Sunday, 30 March 2014.
Alex
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
A number of product trading hours are affected on 18 and 21 April 2014 due to the Easter public holidays.
On 18 April all products will be closed except for forex, which will open and close at normal times.
On 21 April all products will open and close at normal times except for Carbon emissions (EUA.), UK 100 (UK100.), French 40 (FRA40.), Stoxx 50 (EUR50.) and German 30 (DE30.), which will all be closed. Also, Sugar No 11 (SB.) will open late at 14:30, but close at the normal time (20:00).
Please also note the changes shown below to our normal office hours over the Easter period:
Both trading and office hours return to normal on Tuesday, 22 April 2014.
Alex
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
A number of trading hours are affected on 1 and 5 May 2014 due to the European May bank holidays.
On 1 May French 40 (FRA40.), Stoxx 50 (EUR50.) and German 30 (DE30.) will be closed. All other products are open as usual.
On 5 May UK 100 (UK100.) will be closed. Also, Sugar No 11 (SB.) will open late at 14:30, but will close at normal time (20:00). All other products are open as usual.
All trading hours will return to normal on 2 and 6 May respectively.
Please also note the changes to office opening hours on 5 May:
Office hours will return to normal on Tuesday, 6 May 2014.
Alex
Alexander Chadwick
Alpari (UK) Representative
This means you can trade 57 major and exotic pairs from the platform, with spreads starting from 0 pips and a leverage of up to 1:500.
These new pairs are available for you to trade right now on MT5 – just log into your account to get started.
You can find full details on our MT5 product and contract specs page.
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
A number of trading hours are affected on 26 May 2014 due to the Memorial Day holiday in the US and Spring bank holiday in the UK.
Please view the table below for full details. All times are MetaTrader server time (EET).
Monday, 26 May 2014
All trading hours will return to normal on Tuesday 27 May.
Alex
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
A number of trading hours are affected between 3 and 7 July due to the Independence Day holiday in the US.
Thursday 3 July
Corn (ZC.) and Soybean (ZS.) close early at 20:00, while US 500 (US500.), Wall Street 30 (US30.) and US Tech 100 (NQ100.) close early at 20:15. All other products are open as usual.
Friday 4 July
Monday 7 July
Corn (ZC.) and Soybean (ZS.) open late at 16:30. All other products are open as usual.
All opening and closing times return to normal on Tuesday, 8 July 2014.
All times are MetaTrader server time (EET).
Alex
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
From Friday, 1 August 2014 MetaTrader 4 (MT4) builds below 600 for desktop will no longer be supported.
This means that if you are using a build below 600, you will no longer be able to trade or connect to your broker.
We highly recommend that you upgrade to the latest build of MT4 for uninterrupted trading. The new build features a completely revised MQL4 language, capable of running the latest trading apps.
How do I know what build I’m using?
To check what build of MT4 you’re using go to Help > About from the platform’s toolbar. The build number will be displayed in the bottom-left of the About window.
How do I upgrade to the latest build?
Before you upgrade, we recommend you back up your Expert Advisors, indicators, libraries, profiles and template folders to a safe location. During the upgrade your current folders will be saved to a different location and may be difficult to locate.
Please follow the below steps to back up your folders and download the latest MT4 platform build:
Save these folders to your PC’s desktop.
Upgrade the platform to the latest build.
When you log in to MT4 you should receive an automatic prompt asking you to upgrade – click ‘Yes’ to upgrade to the latest build. Alternatively, you can download the latest build here.
Once MT4 is upgraded, you’ll need to copy your saved folders to a new location.
The MQL4 folder will show you where you need to save the folders you’ve just placed on your desktop.
Unless you have UAC settings disabled the folder location will be C:\Users[user name]\AppData\Roaming\MetaQuotes\Terminal[32 character long MT4 ID]\MQL4
For example, the EA folder on your desktop will now have the following file directory: C:\Users[user name]\AppData\Roaming\MetaQuotes\Terminal[32character long MT4 ID]\MQL4\Experts
Your Expert Advisors, indicators, libraries, profiles and template should now be available in your updated build.
Alexander Chadwick
Alpari (UK) Representative
Some trading hours are affected on Monday 25 August due to the UK Summer bank holiday.
UK 100 is closed all day, and Sugar No 11 opens later than normal at 14:30, closing at its normal time of 20:00. All other markets are open as usual.
Both UK 100 and Sugar No 11 return to normal trading hours on Tuesday 26 August.
All times are MetaTrader server time (EET).
View our stock index and commodity CFD specs for full details.
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
There are a number of changes to our product trading times on Monday 1 September for the US Labor Day public holiday. Please view the tables below for full details.
All times are MetaTrader server time (EET).
All trading hours return to normal on Tuesday, 2 September.
View our forex, precious metals, index and commodity CFD specs for full details.
Alexander Chadwick
Alpari (UK) Representative
Hi Everyone,
We’ve added six new South African rand (ZAR)-based currency pairs to our forex offering.
Our latest currency pairs are:
USDZAR
GBPZAR
ZARJPY
AUDZAR
NZDZAR
EURZAR
These latest additions are available on our Market, Pro and Spread Betting MT4 accounts, plus our MT5 account, taking our FX offering up to 65 pairs.
Alexander Chadwick
Alpari (UK) Representative
A number of trading hours will be affected between 26-31 October 2014 due to the end of Daylight Savings Time (DST) in the UK and Europe.
During this time daily charts will also be out of alignment with the New York market close until Sunday 2 November when US DST also ends.
Please see below for full trading hours that will be affected between 26-31 October.
MT4
Please note all MT4 times are in MetaTrader (EET) time.
Forex
All forex markets will open at the normal time of 00:00 but will close an hour early at 23:00.
Precious metals, contracts for difference (CFD) and spread betting
Carbon emissions, UK 100, French 40, Stoxx 50 and German 30 will be open as per normal. Please see the below table for all other products:
Currenex
Forex
All forex markets will be brought forward an hour, so that the open and close time is 21:00 (UK time).
Precious metals
Gold spot and silver spot will also be brought forward an hour, opening at 22:00 (UK time) and closing at 21:00 (UK time).
MT4 and Currenex
The open and close times for all products returns to normal on Sunday 2 November at the usual market opening time of 22:00 (UK time), or midnight MetaTrader (EET) time.
Alexander Chadwick
Alpari (UK) Representative
Hi everyone,
There are a number of changes to our product and office hours during the festive period.
View our trading times and office hours tables here for full details.
We’re always here to help, so if you have any questions please let me know.
Alex
Alexander Chadwick
Alpari (UK) Representative
Further to our decision to accept “close-only” trades on the Russian rouble, please note that we will no longer be offering trading in the USDRUB pair from 10am (UK time) on Wednesday 17 December, by which time you should ensure that any existing positions are closed.
Please note that any positions remaining open after this time will be automatically closed and due to the extreme volatility and lack of liquidity in this pair, this may result in trades being closed out at a less favourable price than that quoted at 10am (UK time).
Due to lack of liquidity you may not be able to execute via the platform and in this instance please call our Dealing Desk team on +44 207 426 2950.
Alexander Chadwick
Alpari (UK) Representative
