Just an update got this email from FXCM yesterday ( check attached image too):
I fully appreciate your support and I appreciate your attempt to offer valuable feedback. However, at this time you are creating more harm than good as your statements are not factual. If you wish to continue testing the product I suggest you do it in a demo environment. Additionally to simplify the process we are putting your account on the normal price structure for an account your size, “retail spreads”.
Please continue to ask questions as they come.
VP FX Sales
( Notice I removed personal email/ information from quote & email).
I said before I had a small account there. I would not even qualify for active trader condition. I was in fact invited gracefully by FXCM to test ATG. I added some funds there to get it working. So I was not filling balance requirement neither volume. It was not a problem until I raised last issues.
Also I got yesterday a call from FXCM product manager he was very upset that I’m sending stuff to forums. I was supposed to send all feedback to support. Any FXCM customer know how their support can kick you back when you raise unusual issues, it was the case I sent first the lag issue to support & they denied any problems before I got moved to FXCM Trade station 2.
He said over the phone that he will closed the ATG Web account ( no more funds there), I said no why you will close it as this move is only to kick me out & shut down comments? I even agreed to post him my questions first & I did. I even shut down a video I prepared on youtube to show him first. I even had a screenshot that show CPU noit spiking while active trader platform had problems. In return he asked either I put in 15k$ to fill minimum deposit requirement or he will shut the account. I refused of course will never EVER trader under that web platform after what I got.
Second move from FXCM was against the Raw feed under tradestation 2 account, it was moved to standard accounts spread so I can no longer compare neither post screenshots.
So FXCM priority is shutting the noise about this story. What I expected in a perfect world would
- FXCM apoligies for the mistake ( they issue a statement let’s say that’s done)
- inform all customers for the issue ( not done until today)
- Run automatic audit & automaticly fix any losses that a trader had due to this lag/ slippage issue.
That’s for me assuming it. Not putting again the burden on traders & try thru Public relation to unwind the storm. I even was accused over the phone that I’m doing this for my self. I have big sens of ethic & I work from time to time for a local news paper here. I never gained friends like that neither inflated my ego! Even it harmed me as I lost business, all I seeked was the truth.
There are also another issue there is not ONLY ONE RAW price feed within FXCM. that’s crazy as this is supposed the main price feed. For FXCM it’s not an ISSUE. Did you ever heared that they had more than a RAW price feed. Seem the second Raw feed under Trade station 2 better but they are not the same. Really strage will post later a video about it to show the difference.
Aslo you can watch here price lag in action ( recorded yesterday after FXCM said will fix the issue over the week end!):
******** removing you tube here too ******* sticking to rules
Issue seem related to CPU spikes but not to charts ( as I never run charts ), Issue will remain after cpu spike as you can check in screen shot.
PS: I got identified here as I made the mistake to sign my post using name here for 5 min & Jason got the infos. I removed it too late.
PS2: No guys they didn’t respond to my 500k$ settlement offer :D.
Hope it helps