We had previously informed you that one of our liquidity providers had sent incorrect quotes through our system on August 29th. While we resolved the issue and dropped the liquidity provider in question, many trading accounts were affected. Our goal was to ensure that we dealt with the situation both fairly and correctly, which required us to take some time in resolving it. We thank you for your continued patience.
If we have determined your trades to have been affected by the pricing issue, we have opened one or more live accounts in your Private Office on our website and made balance adjustments in the following format:
[Account Number] # [Ticket Number]
What this means is that on your new account we have opened will show some balance operations in it. The description shown for each balance operation will show your trading Account Number (the one on which you were trading on August 29th) followed by the trade ticket order ID numbers (Ticket Number) for which we are making the adjustment. In order to not interfere with accounts that may be currently trading, we have elected to make any balance corrections separately which can be withdrawn or transferred over to your other trading account(s) as needed. If there is a liability in your new account (negative balance) it must be covered before you withdraw funds from any of your trading accounts.
In order to access your new trading account which we have opened for you, please
Look toward the bottom of the list for all new account numbers we have created that show a balance and click on the account number itself
You will see all adjustments here, including the trading account number on which you were trading on August 29th and the trade ticket we have compensated for you. This will allow us to keep everything separate.
If you have any questions about your own trading account, we invite you to contact us an we will be happy to help. Note that volumes are still high so please refrain from sending multiple emails - we will get back to you as quickly as we can.
TradersWay handled this very quickly and professionally. As for the glitch, I made money on it so they gave me a another account with a negative balance. No big deal. They told me it will need to be zero’d out before I can make any more withdraws. Will do an internal transfer. I am very happy with this broker.
Open live accounts: FxChoice, Pax, Finpro, LMFX and Oanda.
Closed live accounts: ACM, Swissquote, Profiforex, Assetfx, SAX fx, FXCM, B Forexbroker Inc and Tallinex
FXChoice finally fixes their BTC accounts to BIT units
:"In an effort to provide our clients with the best trading conditions, from Monday 11th September we are converting all Bitcoin transactions to Bit (Microbitcoin). This is to provide a greater degree of precision to our clients’ Deposits/Withdrawals and to mitigate any inaccuracies with the larger denominations of the cryptocurrency.
Please note that from now on your balance will be shown as ‘Bit’ and your existing balance will be adjusted accordingly to reflect the change.
Should you have any questions about how the change will affect you, please do not hesitate to get in touch."
Well, at least they have done the right thing and are in line with Evolve.Markets in trading units. I was so turned off that I left them immediately when I had looked at their lost precision, which has now been corrected.
Same here. I never learn. Positions open and locked up. They did finally fix my bad price situation. Totally restored my account. That was good but here we go again.
I sent an email to that address, describing the problem, and asking him/her to reply with information about it. My email was sent at 4:00 am EDT (about 7 minutes ago). I am waiting for a reply.
The most frustrating is they either
DONT KNOW about the issue
or DONT INFORM the clients
Both of these are very bad sign of brokers incompetency.
I have nice strategies running over a year with TW and it gets in a sh*shallow t due to this issue
Its actually bizarre that how can such a broker can simply take his hands off from this kind of big problem. It is their second major problem in this very month and look at the responses from their support that they are not aware of anything. Their platforms were frozen for nearly 1 complete hour and have a look on their charts , I just can’t believe, is it for a real? First the price feeds got manipulated and all of a sudden there were big spikes in the market which never happened with any other broker and now their technology screwed up. I was stuck with my open positions and now i have decided to close my account with them. This actually calls for the termination of their trusted broker designation now. They cannot call 1 HOUR FREEZE just a temporary technical problem.
They apologize for any inconvenience. Some trading strategies could lose money due to an outage. That’s more than an inconvenience. Those of us who choose to trade on electronic platforms know there can be outages. However, having a broker that doesn’t seem to be on top of server outages, and barely shows signs of caring, is very concerning.
They should have admit that traders could have loose money due to TW fault.
They should have compensate us for such loss.
I recall similar situation with OctaFx when they were able to compensate all wrong trades.
Ive chosen Tradersways because of the Trusted designation at the top of this thread but i dare to say TW doesnt deserve that…
Few days ago i struggled to close an open position for 4 minutes… Unfortunately i was unsuccessful because of “off quote” issue. Off quotes are normal but this time it was off limits.
Their servers respond 15 seconds later saying"off quote"
i took screenshots and emailed them the situation and days later their response was:
"Hello,
Unfortunately your screenshots have too smal resolution and can’t be read. Please send screenshots in better quality.
Best regards,
Dealing Department
TradersWay
"
The screenshots are quite readable… They just didnt take time to zoom in.
I uploaded the same screenshots to forexfactory and no problem about the resolution
It’s great to have Clint following up this way. I am watching TW very closely.
That said, I think we traders shouldn’t act too entitled. We are in business relationships with our brokers. They do their best, we do our best. We should be self-interested – that’s healthy – but not quick to judge and demand things of each other. I want freedom to trade the way I want but I understand that certain realities get in the way of me doing that 100% of the time.
If I find a reason to distrust a broker, I’ll be clear and detailed about why that is.
