that's a good idea
I WOULD ALSO STRONGLY SUGGEST YOU DO THIS
have a microphone (and Camera if possible) setup, but definitely Audio.
when they call , put your phone on speaker and record the conversation between you and them
that way, if they hang up, you have evidence
also at the beginning of the call, get the operators name , Extension number if possible and Operator ID or ID number of the call
to do this without arousing suspicion,
in a very polite and submissive voice say something like.....
I don't mean to be rude, but the last operator i spoke to was rude and hung up on me , i was just wondering if i get a reference number for this call or your Operator or Employee ID Number.
then say ....
i know you are probably not going to hang up on me... right ?
and he should say (yeah that's right)
and then you say
"but i just want to be on the safe side, so if it happens i'll know to tell the manager who hung up on me, is that ok... do you mind"
then act apologetic and say "Sorry , i'm not being rude, but, if it's not too much trouble"
You'll find that you'll likely get 2 pieces of information
- some sort of a reference number
- a confirmation that THEY WILL NOT HANG UP
so if they hang up, you now have evidence
after that, ask whatever you like
also I'VE NOTICED THIS
ARE YOU SURE THIS IS CORRECT
this can't be right
it has to end in @vip-brokers.com or .com.au or net or whatever the extension is
and wouldn't it make more sense for it to be COMPLIANCE or COMPLAINTS as opposed to compliane.
Make sure you have the correct email for the lawyer to correspond with them, THIS IS IMPORTANT
so my main point is... when they call RECORD IT
good luck with it mate