I’m actually planning to send it via email since I live in the Visayas and our DTI provincial director dont know how to handle it. This is what I got from dti’s website.
prepare a consumer complaint letter addressed to and with the following information:
Joseph Manuel P. Pamittan
Atty. V, Mediation Division
DTI Fair Trade Enforcement Bureau (FTEB)
UPRC Building 315 Sen. Gil J. Puyat Ave.,
1200 Makati City, Philippines
- Complete name, address and contact number of complainant and respondent
- Narration of facts
- Scan and attach proof of transaction and any government issued ID of the complainant
or you may download and fill-out the Complaint Form
Kindly send via e-mail to: firstname.lastname@example.org
I hope this is as effective as submitting it in person.